FAQ's

We offer free returns within 14 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. Please check page exchange and return policy that you find in the footer.

Visit this page: Politiche di cambio e reso

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account. This time is not set by us but established by the banks.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, or already prepared we won't be able to make any changes to your order and you would need to place a new order, but don't worry if you only have to change the email, you will receive your order.

Orders are processed in the order we receive them. The courier take orders every day monday to friday usually in the afternoon, please if you don't see the tracking yet, be patient and checking tomorrow. You can track your order status in the chat.

Usually is 24/48H in Italy with exceptions for smaller islands and disadvantaged areas.

and 2-4 working days for shipment abroad.

(Black Friday & Christmas period could be there may be delays not caused by us but by the couriers).

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Write email at spedizioni@insanestone.com

No, Insane Stone does not offer the option to pay cash on delivery.

We accept all major payment methods, including debit and credit cards, Visa, Mastercard, PayPal, Klarna (with the option to split payments into 3 interest-free installments), and Satispay.