Exchange and return policies


The purpose of Insane Stone is to guarantee your complete satisfaction, if for some reason you are not satisfied, you can exercise the right of withdrawal. Insane Stone will refund the full amount within the terms described.

If you are not satisfied, you can return your purchase within 10 working days from the delivery date, subject to the terms below. Insane Stone will not issue any refunds before returning the item / s.

The Product (s) must not have been worn, washed or altered in any way, and must not show any signs of use. Items must be returned with all original and intact tags present therein.

In case of defective or incorrect goods, customers should contact us promptly. Insane Stone reserves the right to request photographic evidence of defective or incorrect merchandise before authorizing a return of the product.

All authorized returns must come from the same country as the original shipment.

Insane Stone reserves the right to refuse unauthorized and / or unsent returns in accordance with the return policy.

The return shipping costs are charged to the customer.

If the payment were to be made via PayPal, the customer can request a full refund also of shipping costs through a function of the PayPal platform.


Send the product, with the courier of your choice or by post but in the original product packaging (therein) to our address:

Via Morazzone 137b Cavaria with Premezzo (Varese) 21044

The return shipment is charged to the customer.


IS basic insert in the package together with the product the printout of the order received by email or a sheet specifying (also in pen) your data and those of the order placed:

Name, surname, order number, reason and size requested.

As soon as the package is received, if the goods conform to the original, the new requested size will be sent as soon as possible, at our expense.

* Insane Stone is not responsible for any lost returns. A shipping method with proof of delivery or waybill / number is recommended. The return shipment is charged to the customer.



The refund will be made within 14 days of receipt of the returned goods using the payment method used during the purchase.

In order to receive the refund, the goods must be sent to our address:

Via Morazzone 137b Cavaria with Premezzo (Varese) 21044

By specifying your data and those of the order:

Name, surname, order number and the reason for the refund.

Refunds will be issued when the items are returned, checked and accepted, we will do so as quickly as possible.

Upon receipt of the goods conforming to the original with the reference packaging, the refund will be made.

Orders paid with Paypal will be refunded to the original account. Refunds by credit card generally take a few working days to be viewed.

Refunds will be issued in the same currency as the first purchase. Any differences in the refunded amount are due to exchange rate fluctuations and will not be refunded.