Exchange and Return Policies
INSTRUCTIONS FOR MAKING A RETURN
To make a return or exchange a size, use the dedicated portal by clicking this link:
https://go.ifreturns.com/it/insanestone
The portal offers two shipping options:
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Shipping arranged independently: the customer can ship the return using a carrier of their choice
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Shipping via Insane Stone: you can purchase a discounted return label directly through the portal
Return shipping is the customer's responsibility.
Shipping for the subsequent size exchange is covered by Insane Stone.
For shipments arranged independently, it is mandatory to provide a tracking number. Without tracking, no assistance will be provided regarding the return status.
No information about the return status will be provided until the package is marked as delivered to our warehouse.
Returns are processed within 1–2 business days of receipt.
The tracking number for the new shipment will be provided the day after it is shipped.
Returns must be shipped from the same country as the original order, unless otherwise approved in writing by Insane Stone.
RETURN CONDITIONS
Only returns for orders placed on the official website will be accepted www.insanestone.com.
Products must be returned:
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unworn
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unwashed
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unaltered
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showing no signs of use
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with all original tags intact
Insane Stone reserves the right to reject returns that do not comply with these conditions.
DEFECTIVE OR INCORRECT PRODUCTS
In the event of a defective or incorrect product, the customer must contact customer service promptly.
Insane Stone reserves the right to request photographic evidence before authorizing the return.
SHIPPING RESPONSIBILITY
Insane Stone is not responsible for any lost returns.
We recommend using tracked shipping.
REFUND POLICY
The customer has the right to withdraw within 14 days from the delivery date, in accordance with applicable law.
The refund will be issued:
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only after the products have been received and inspected
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using the same payment method used for the purchase
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in the same currency as the order
Estimated timeframes:
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PayPal: refund issued immediately after processing
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Credit card: 5–7 business days, depending on the banking network
Any differences due to currency exchange rate fluctuations are non-refundable.
INTERNATIONAL ORDERS
Return shipping costs are always the customer's responsibility.
Any customs and import fees are the customer's responsibility.
For returns from countries outside the European Union, please contact customer service at:
be@insanestone.com
LEGAL REFERENCES
Insane Stone complies with European and Italian legislation on the right of withdrawal, pursuant to:
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Art. 52 et seq. of Legislative Decree 206/2005 (Consumer Code)
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Legislative Decree 170/2021 (EU Directive 2019/771)