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Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Dipende da dove ti trovi. Gli ordini elaborati qui impiegheranno 5-7 giorni lavorativi per arrivare. Le consegne all'estero possono richiedere dai 7 ai 16 giorni. I dettagli sulla consegna saranno forniti nell'email di conferma.
Puoi contattarci tramite la nostra pagina contatti! Saremo lieti di assisterti.
Orders are processed in the order we receive them. The courier take orders every day monday to friday usually in the afternoon, please if you don't see the tracking yet, be patient and checking tomorrow. You can track your order status in the chat.
Usually is 24/48H in Italy with exceptions for smaller islands and disadvantaged areas.
and 2-4 working days for shipment abroad.
(Black Friday & Christmas period could be there may be delays not caused by us but by the couriers).
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Write email at spedizioni@insanestone.com
No, Insane Stone does not offer the option to pay cash on delivery.
We accept all major payment methods, including debit and credit cards, Visa, Mastercard, PayPal, Klarna (with the option to split payments into 3 interest-free installments), and Satispay.

