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Frequently Asked Questions
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We offer free returns within 14 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. Please check page exchange and return policy that you find in the footer.
Visit this page: Exchange and return policy
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account. This time is not set by us but established by the banks.
The best way to change your order is to contact our support team or simply give us a call during business hours. If your order has shipped or has already been prepared, we won't be able to make any changes, and you'll need to place a new order. But don't worry, if you only need to change the email address, you'll still receive your order.
Orders are processed in the order we receive them. The courier collects orders every day from Monday to Friday, usually in the afternoon. If you don't see the tracking information yet, please be patient and check again tomorrow. You can track your order status in the chat.
Delivery usually takes 24-48 hours in Italy, with exceptions for smaller islands and remote areas.
Delivery abroad takes 2-4 working days.
(There may be delays during the Black Friday and Christmas periods that are not caused by us but by the couriers.)
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Write email at spedizioni@insanestone.com
No, Insane Stone does not offer the option to pay cash on delivery.
We accept all major payment methods, including debit and credit cards, Visa, Mastercard, PayPal, Klarna (with the option to split payments into 3 interest-free installments), and Satispay.